We Value all of our customers and hope that you have a great experience you can share with your family and friends, however if there is any concerns we are here to help. Whether it is a different size, color, or item we will be happy to help with an exchange* There are no cash refunds. We are not responsible for lost or damaged/stolen orders. you will have to file a claim with usps.
Merchandise must be returned within 14 days of purchase
Merchandise must must be unworn, altered or washed.
Merchandise must have all original tags attached
EXCLUDED ITEMS: (Non returnable items) Dresses, Waist Trainers, Shape Wear, Bras/ Bralettes, Undergarments, Swimwear, Bodysuits, Rompers, Accessories, lingerie, Cosmetics, Shoes, Gift cards, Marked Downs, Discounted/Sale are FINAL SALE.
All Sale/Clearance Items sales from farmers market stands or fair events are Final Sale
All returns are processed for store credit ONLY
Return shipping costs are responsibility of the customer.
- Store Credit or Gift cards are not valid if lost or stolen we cannot re-issue a merchandise credit.
Online Order Exchanges
if you would like to exchange an item that is Eligable for exchange you will have to pay shipping costs to return to store, exchanges must be received before 14 days.
If it is an even exchange we will ship item free of charge If the item is not available when return is processed you will get a credit code and will responsible for paying shipping charges on new item(s). When your return is processed an email will be sent with a Store credit code that expires in 90 days
if we made a mistake and shipped you an incorrect size or style please email us to firstname.lastname@example.org we will pay return shipping and ship you your item once incorrect order is received
You will receive an email once your returned items have been processed. Please allow 7-10 business days from the time we receive your return for it to be processed. inventory is subject to change Out of stock items will be refunded.
if you purchased in store bring item in as soon as possible with tags attached unworn and with receipt in hand before the 14th day to exchange or receive store credit. if it is passed the 14th day we will not be able to exchange. Inventory is subject to change we will issue you store credit if an item(s) out of stock.
items that are exchanged for store credit expire in 30 days.
Thank you for shopping with Le Pink Chateau!
if you have any questions do not hesitate to email us at